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Privacy Policy

Privacy is important to us. This policy sets out what information we collect and how it is used.

1. The information we collect

We are committed to protecting your privacy. We do not collect personally identifiable information about you when you visit this site, unless you choose to give it to us by completing an online form or registering for our newsletter. If you do choose to give us your personal details (such as your name, email address, telephone number etc) they will be able to be accessed by our staff only for the purposes for which you supplied it and/or so that we can better understand you and your interest in our services. We may also use your personal information to determine whether or not we will provide or continue to provide credit to you, and enforce any obligations you may have to us in respect of that credit.

2. Who we share this information with

We do not and will never disclose any personal information you provide to us to any outside parties without your permission, unless it is necessary for us to do so in order to carry out our service to you or otherwise as required by law. We may have to provide it to a credit or debt collection agency. However, we will do everything reasonably necessary to prevent unauthorised use or disclosure.

3. So what else do we do with your information?

While we do not collect personally identifiable information about you if you only visit our website, we do analyse non-identifiable web traffic data in order to help improve our website. This information does not identify you personally and is not linked to any personally identifiable information that you may have provided.

We use Google Analytics software to help measure traffic patterns to, from, and within our website. This service is used to anonymously aggregate website statistics such as number of page views, the number of visitors, time spent on our site, browser types, and common entry and exit points into and from the website.

All information is aggregated by Google Analytics and provided to us to help us better understand usage of our website – no individual visitors are identified. Google Analytics is a leader in the Internet industry and their systems have been adopted as an accepted website traffic measurement standard amongst major Internet sites. You can learn more about Google Analytics by visiting the following links.

4. Privacy Breach

While we will strive to ensure that your information is always safe, the internet cannot always be trusted as a secure environment. In the unfortunate event of a privacy breach, we will as soon as practicable notify you or give a public notice, depending on what is appropriate and if permissible under New Zealand law.

5. Links to other websites

This web site contains links to other sites. Please be aware that we are not responsible for the accuracy or the privacy practices of such sites. This privacy policy applies solely to information collected on this website.

6. Newsletters and mailing lists

If you currently subscribe to our newsletter and you no longer wish to receive it, you may unsubscribe by contacting us using the contact details at the bottom of this page or by clicking on the ‘Unsubscribe’ link at the bottom of our newsletter.

7. Accessing and updating your personal information

You acknowledge that the personal information will be held by us at our main trading address. You will provide us with correct information. It is up to you to ensure that the personal information you provide is accurate, complete and up-to-date. We are happy to provide you with access to any personal information that we hold about you. If it is incorrect, please ask us to correct it by contacting us at the details provided at the bottom of this page.

If at any time you would like to opt out of receiving any correspondence from us, or would like your personally identifiable information removed from our database, please contact us using the details at the bottom of this page and we will honour your request.

8.Transfer and storage of personal information

All information that you provide to us or is entered into our website or collected from your visiting our website is automatically transferred to our servers. When you use our Services, you consent to your personal information being held by our servers as outlined in this Privacy Policy.

The website and Services may be supported by businesses that are outside of your country. If you are situated within the European Economic Area (EEA), please refer to the GDPR Addendum. This will outline how personal data is transferred from the EEA.

As at the date of this Privacy Policy, our servers are located in New Zealand, hosted by Southern Woods Nursery Limited. Your personal information will be transmitted through and stored on, those servers as part of the Services. If the location of our servers changes in the future, we will update this Privacy Policy. We would encourage you to frequently review our Privacy Policy so you are aware of any changes.

We are based in New Zealand and may access your personal information from New Zealand. New Zealand is recognised by the European Commission as a country that ensures an adequate level of data protection. This decision provides our basis for transferring personal information to New Zealand.

By providing your personal information to us, you consent to us storing your personal information on servers hosted by Southern Woods Nursery Limited and accessing your personal information from New Zealand. If your personal information is be stored on servers located in other countries, it will remain within our effective control at all times. The server host’s role is limited to providing a hosting and storage service to us, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, your personal information.

If you are not comfortable with your personal information being transferred to a server in another jurisdiction, you should not provide us with your personal information or use our website.

13. How to contact us

If you would like to know more about how we collect, record, store and use any personally identifiable information you provide to us, you are welcome to get in touch with our Privacy Officer using the details below.